Failed Deliveries
Address Accuracy Is Really Important. Here's Why...
Successful delivery is a shared responsibility. We print, pack and ship correctly; you provide accurate, complete delivery details.
If details are wrong or incomplete, delivery will likely fail. Common issues include:
Causes of failed deliveries include*:
- Missing or wrong house number
- Missing street name or apartment/flat number
- Missing block number or surname on the intercom
- Address mix-ups: right street, wrong town/postcode
- Old or outdated address entered by mistake
- Hot-desk/workspace addresses after you’ve moved on
- Sent to a courier pickup point without prior agreement
- Shared office with no business name provided
- Late collection from a pickup point
- Not rescheduling after a failed attempt
- Waiting too long to query order status
*This is not an exhaustive list.
We're not like Amazon — why that matters:
Amazon reships easily because it holds stock and uses its own network. We’re print-to-order with external partners, so a reship means re-printing and paying shipping again. That’s why we can’t mirror Amazon’s flexibility.
Responsibility on Both Sides:
Our part: print, pack and ship accurately.
Your part: provide correct details and act promptly on collections or redirection requests.
We Don't Know Where You Live:
It’s simple: you must check your delivery information. We can’t tell if an address you enter is right or wrong; please verify it before placing the order.
We Don't Track Your Delivery After It Ships:
We dispatch many orders daily and can’t monitor each shipment. When your parcel leaves our production partner, you’ll receive tracking by email to follow progress and spot any issues.
Your responsibility: use the tracking link and act quickly on courier notifications. If you see an issue, tell us straight away so we can advise. If you don’t act within the courier’s time window, the parcel will be returned.
Our Policy On Re-Shipments:
- No re-shipments, replacements or refunds for delivery failures caused by incorrect/incomplete details.
- Returned goods go to our production partners and are donated to charity.