Failed Deliveries

Address Accuracy Is Really Important. Here’s Why.

A successful delivery is a shared responsibility.

For our part: we print, pack, and ship your items to the address stated, in good faith, as per your order requirements.

For your part: you provide a complete, correct shipping address at checkout. You follow the tracking link sent to you after dispatch to monitor delivery progress and act promptly on any key tracking updates (such as delivery attempts, collection deadlines, redelivery requests, or pickup point notifications). 

If the address we are given is wrong or incomplete, or key courier updates are missed or ignored, your delivery will likely fail.

Common Causes Of Failed Deliveries (Examples)

• Missing or incorrect house number
• Missing street name or apartment/flat number
• Missing block number, building name, or intercom name/surname
• Address mix-ups (correct street, wrong town or postcode)
• Old or outdated address entered by mistake
• Work or hot-desk addresses after you have moved on
• Sent to a courier pickup point without prior agreement
• Shared office address with no business name provided
• Late collection from a pickup point
• Not rescheduling after a failed delivery attempt
• Waiting too long to query tracking or delivery status

Note: This is not an exhaustive list.

Why You Need To Make Sure Your Digital Wallet Addresses Are Up To Date (Apple Pay, Google Pay, PayPal etc.)

The vast majority of failed deliveries are now caused by digital wallets autofilling to outdated addresses. 

We can’t see, verify, or influence the address shown by your wallet to you at checkout.

Only the customer can see the address presented to them, check it, and confirm whether it’s correct before payment is completed and the order bounced to us.

It's solely the customers' responsibility to confirm the details are correct before submitting them. Once you confirm the address at checkout, we will ship to that address in good faith that it is fully correct. 

What Happens If You Spot a Mistake After You’ve Paid?

If you notice an error in your shipping address after placing your order, please contact us as soon as possible.

There are points in the process where we can help, and we absolutely will if the order has not yet been accepted by our print partner.

However, we work with an independent, external print partner with their own fixed production processes and shipping cut-off points.

Once an order has been:

• Accepted for production
• Printed
• Or released for shipping

Our ability to make any changes at this stage is no longer possible. Not because we do not want to help but because the fulfilment aspect has passed on to our independent print partner to complete on our behalf.

The earlier you contact us, the better the chance we have of helping.

What Happens After Your Order Ships

Once your parcel leaves our production partner, you will receive a tracking email. If you haven't received an email after a week has passed, check your junk mail folder as emails can be junked by your email provider.

Tracking emails are sent so customers can monitor their delivery in real time and take any required action. This is the primary way delivery issues can be identified and resolved before a parcel is returned as undeliverable.

Your responsibility: follow the tracking link and act promptly on any key courier updates (for example, delivery attempts, parcels held at nearby collection points, or redelivery requests).

Couriers operate within strict time windows. If no action is taken within those time windows, the parcel will be treated as undeliverable and returned.

What Happens When A Delivery Fails (And Why)

Due to the nature of print-on-demand shipments, undeliverable parcels are not handled like traditional retail returns. 

Failed delivery parcels are donated directly to charity and are diverted to the charity partner without returning to our production partner first.

Once diverted:

• The items leave our supply chain completely
• They are not returned to us
• They are not held for re-shipment
• They cannot be retrieved, identified, repacked, or resent

The charity partner independently handles and distributes items according to their own processes.

Important: we do not benefit financially from failed deliveries in any way.

What Our Policy Is On Failed Deliveries: Re-Shipments, Replacements, And Refunds

• No re-shipments, replacements, or refunds for delivery failures caused by incorrect or incomplete address details.
• No re-shipments, replacements, or refunds for delivery failures caused by missed courier updates.

Undeliverable parcels are redirected to a charity partner and are not available for re-shipment.

Why Can't We Simply Reship Returns Like Amazon?

Companies like Amazon can reship easily because they hold inventory and operate their own logistics network.

We are print-to-order and rely on independent production and courier partners.

We don't ever receive returned parcels back to us.

If a delivery fails and you want the item(s) again, it means creating a brand new order: with us having to pay to reprint the item(s) and the shipping all over again.

Is a Retailer Obligated to Replace an Order When an Incorrect Address Is Supplied?

In short, no.

When a customer supplies an incorrect or incomplete delivery address, or does not collect or reschedule a parcel within the courier’s time window, the retailer’s obligation is to attempt delivery to the address provided.

If the order has been produced correctly and dispatched using a reputable courier to the address supplied at checkout, that obligation has been met.

There is no requirement for a retailer to replace or resend an order free of charge when delivery fails due to customer-supplied address errors or missed courier actions.

The Bottom Line:

Failed deliveries are frustrating for everyone involved. We’ve set out this page to be 100% transparent about how delivery works, where the limits are and what happens when parcels are returned, so expectations are clear from the start.

Frequently Asked Questions (FAQ)