Need to Change Your Order Urgently?
Orders are sent to our print partner — the UK’s largest print-to-order facility — the moment payment clears.
To compete with next-day delivery giants like Amazon, production starts instantly. Within 90 seconds, your order is locked into a batch and stock picking is ready to begin.
Our print partner is a separate company, fulfilling thousands of orders daily across 12 production lines for us and hundreds of other businesses and organizations. Their process runs 24-7, it's fully automated, designed from the ground up to be completely hands-off, and fast.
Once your order enters their system, it can’t be edited or cancelled through normal channels.
However...
Trial “Lifeline” Service from 1st July 2025
A manual override is now being trialled by our print partner. A paid for service that allows minor changes — size, colour, address — if caught early enough in the process.
If your order hasn’t been finalised for printing yet, their team need to do the following:
- Locate your order in one of 25 production cart batches
- Find individual items among 72 other queued products within a batch
- Re-route the live batch to make a change
- Swap out / in the corrected item(s)
- Return the original(s) to warehouse stock
- Regenerate production and shipping documents
- Re-enter the batch to the production queue
For address changes, all of the above steps plus reprint labels and update dispatch data.
Making a small change is not a small task: Once an order is already in production, it requires manual actions that are time-consuming and need to be handled by skilled production staff. It's not a quick keyboard edit. There's work to be done to action your request and that’s why a fee is charged.
Our print partner charges us a flat rate £8 to make changes.
This covers the manual work of halting production and making changes. We pass it on exactly as billed, with no markup or adjustment.
How to Pay
We’ll send a PayPal payment request for £8. You can pay by card without needing a PayPal account — just choose “Pay as Guest.”
PayPal is the only method we can accept.
Please Note
- No guarantees. Orders are batched and processed rapidly — often before changes can be actioned.
- If the change isn’t possible, we’ll refund you in full.
If you’d like to try, reply ASAP and watch for the PayPal link. Changes are only made once payment clears.
Frequently Asked Questions
Why is there a charge to make changes?
It’s a manual job that interrupts automated production. Skilled staff intervene to halt and update the order, so the print partner charges a fee. We pass that on without markup.
Why is it £8 regardless of the change?
Because the same workflow is required — whether it’s a size swap or address tweak. They set £8 as a flat average across all change types for the trial.
Can I cancel my order instead?
No. The service only supports small corrections, not cancellations — though this may change in future.
What if I told you straight away?
Even if you message quickly, the system may already have locked your order into a batch. Their team isn’t monitoring emails in real time — their job is fulfilling the queue.
But it’s only a small change!
Even small changes require the same disruption. That’s why the process carries a cost.
Isn’t this just profiteering?
No — We do not charge anything for our admin time arranging change requests. We’re simply passing on the fee that we are charged, without extra on top.