Need to Change Your Order Urgently?
Orders are sent to our print partner — the UK’s largest print-to-order facility — the moment payment clears.
To compete with next-day delivery giants like Amazon, production starts instantly. Within 90 seconds, your order is locked into a batch and stock picking has already begun.
We even pay extra to have your order fast-tracked — shaving hours off the turnaround.
Our print partner is a separate company, fulfilling thousands of orders daily across 12 production lines for us and hundreds of other businesses and organizations. Their process runs 24-7, it's fully automated, designed from the ground up to be completely hands-off, and fast.
Once your order enters their system, it can’t be edited or cancelled through normal channels.
However...
Trial “Lifeline” Service from 1st July 2025
A manual override is now being trialled. It allows minor changes — size, colour, address — but only if caught early enough.
If your order hasn’t been printed yet, their team can:
- Locate your order in one of 25 production cart batches
- Find individual items among 100 other queued products within a batch
- Pause the live batch to make a change
- Swap the item for the correct one
- Return the original to warehouse stock
- Regenerate production and shipping documents
- Re-enter the batch to the production queue
For address changes, all of the above steps plus reprint labels and update dispatch data.
This is a manual, time-consuming task handled by skilled production staff — not a quick keyboard edit. That’s why they charge a fee.
They charge us £8. We pass it on with No markup, it's passed on at cost price.
If you want to request a change, this is the fee required.
How to Pay
We’ll send a PayPal payment request for £8. You can pay by card without needing a PayPal account — just choose “Pay as Guest.”
PayPal is the only method we can accept.
Please Note
- No guarantees. Orders are batched and processed rapidly — often before changes can be actioned.
- If the change isn’t possible, we’ll refund you in full.
If you’d like to try, reply ASAP and watch for the PayPal link. Changes are only made once payment clears.
Frequently Asked Questions
Why is there a charge to make changes?
It’s a manual job that interrupts automated production. Skilled staff intervene to halt and update the order, so the print partner charges a fee. We pass that on without markup.
Why is it £8 regardless of the change?
Because the same workflow is required — whether it’s a size swap or address tweak. They set £8 as a flat average across all change types for the trial.
Can I cancel my order instead?
No. The service only supports small corrections, not cancellations — though this may change in future.
What if I told you straight away?
Even if you message quickly, the system may already have locked your order into a batch. Their team isn’t monitoring emails in real time — their job is fulfilling the queue.
But it’s only a small change!
Even small changes require the same disruption. That’s why the process carries a cost.
Isn’t this just profiteering?
No — if it were, we’d charge more. In fact, handling these change requests costs us time. We’re simply passing on the fee we’re charged, and covering admin ourselves.