Yes — that’s exactly how our system is designed to work.

You’ll receive:

• ✅ One email when you place your order
• ✅ One email when your item is shipped

We don’t send updates in between, because too many emails can get flagged as spam by email providers.

While you may not hear from us, we’re busy producing your custom-printed item. This usually takes 1–3 working days, then we’ll email you again when it’s on the way.

👉 For more detail, check out our full page:
What Happens After You Order

• UK orders ship from Birmingham, UK. Although as a business we are based in mainland Europe, no order will ship from outside of the UK as we have a UK print facility to dispatch from. This means there will not be any import duties to pay, ever.

• All our orders are sent by trackable shipping methods
• We email you the code once it has shipped
• Check your email for the message (including the spam folder if you cannot find it) The message will be a day or so after you paid usually
• The link will tell you where it is in the delivery process

• We only ship to the UK from this site. If you are outside the UK please use www.Soul-Tees.com 

• We print every item to order, usually it takes 2-3 working days
• Delivery times from the point of shipping are usually a further 1-2 working days

First check the tracker email we have sent you. If it's showing no activity after 1 week then please contact us about it then. Don't wait any longer than 10 days after it's been sent to contact us. 

The order will be sent back to the print company used and they will automatically donate it to charity. They do not provide a reshipping service so it's important you check the address information provided in the first place.

We’re not able to offer shipping upgrades or alternative delivery methods, even if you’re happy to pay extra.

This isn’t due to a lack of willingness — it’s simply down to the way our print partners work. Once your order is placed, it’s routed directly to the print facility closest to you, and the dispatch method is fixed at that point.

All orders are shipped using the standard service shown at checkout.

• Check if it has been left in a safe place near your door or alternatively, ask your neighbours if they took it in for you
• If this does not locate the package then contact your mail or postal service giving them the reference number in the dispatch email 

We don't. Unlike big UK retailers like Amazon or ASOS, we don’t carry pre-printed stock or process bulk returns. Everything is made fresh, just for you — which is why we ask you to double-check sizing before ordering. We’re not a mass-produced brand. We follow a custom printed model.

Because we’re not Amazon. We don’t work from a huge warehouse with thousands of items ready to go. Each product is printed to your exact combination of size, colour, and style — and made from scratch after you order.

That means we don’t keep stock and we can’t take items back to resell them. It’s a made-to-order model — more flexible in what you can buy, but not something we can reverse once it’s printed. That’s why we ask you to check your size carefully before ordering and reach out if you need help first.

If you believe your item is faulty, please contact us within 7 days of delivery and include clear photos so we can review the issue.

If confirmed, we’ll send a like-for-like replacement — the same design, size, and colour. We do not offer refunds or size changes for faulty items.

Important note: Please do not attempt to damage or alter an item in order to request a size swap. We’ve been doing this a long time — and we’ve seen it all. Faulty items are reviewed thoroughly, and replacements are only issued for genuine production issues - always on a like-for-like basis.

We encourage all customers to use our Size Guide and How to Build Your Order pages before ordering.

If you have any questions about sizing or fit, please contact us before placing your order — we’re happy to help.

• We operate our production and shipping from the address in Birmingham
• We don't have a physical store to visit 

• Soul Tees is a well established business
• We have been a registered enterprise since 2007
• In June 2025 we'll celebrate our 18th year in business.

• We guarantee delivery
• If something doesn't show as delivered then we will replace it

• Goods ship from the UK so there will be no import duties to pay