FAQ's

Where do you ship from? What payment methods do you accept?

• ApplePay
• GooglePay
• Visa
• Mastercard / Maestro

• We only ship to the UK from this site. If you are outside the UK please use www.Soul-Tees.com 

• We print every item to order, usually it takes 2-4 working days
• Overall delivery times vary, usually in the region of 3-5 working days

How long should I wait before contacting you about a missing delivery?

First check the tracker email we have sent you. If it's showing no activity after 1 week then please contact us about it then. Don't wait any longer than 10 days after it's been sent to contact us. 

What happens if I've provided an incorrect delivery address?

The order will be sent back to the print company used and they will automatically donate it to charity. They do not provide a reshipping service so it's important you check the address information provided in the first place.

Can I pay extra to have my order shipped quicker or by a different delivery method?

• We are unable to offer either of these extras

Yes, we accept returns, subject to the following conditions:

• You must contact us no later than 7 days from delivery of the order for a return authorisation
• You must send it back no later than 14 days from delivery of the order. Returns shipped after this date will not be accepted.
• Goods must be returned unworn, in the condition they were received.

Important: Returns will not be accepted that do not meet the conditions listed above.

You should return goods by a trackable shipping method, such as Recorded Delivery and email us the tracking number once you have sent it back to us. Goods remain the customers responsibility until they are received back in good order

• All our orders are sent by trackable shipping methods
• We email you the code once it has shipped
• Check your email for the message (including the spam folder if you cannot find it) The message will be a day or so after you paid usually
• The link will tell you where it is in the delivery process

• Check if it has been left in a safe place near your door or alternatively, ask your neighbours if they took it in for you
• If this does not locate the package then contact your mail or postal service giving them the reference number in the dispatch email 

• The industry standard is 30 days from shipment
• In our case, if the tracking activity doesn't look right, we may write it off after 21 days. 

Something is missing from my order, what should I do?

• The missing item will be shipping in a separate package
• Check the packing slip in the order to see if it says Package 1/2 or 2/3

• We operate our production and shipping from the address in Birmingham
• We don't have a physical store to visit 

• Goods ship from the UK so there will be no import duties to pay