Returns and Refunds Policy

Part 1: If There Is A Problem With Your Order - 

Your Statutory Rights

If there is a genuine issue with your order, your statutory rights apply. Examples include:

• A fault with the garment (damage, stitching issues, holes)
• A print defect (misprint, peeling, cracking, squint)
• The wrong item being supplied (wrong size, colour, or style)
• An item that is significantly not as described (such as being materially different from the product description)

For clarity: “significantly not as described” means an objective mismatch (for example the wrong design sent, or the wrong size to what is on your order, or a squint print error). It does not mean it doesn't meet a preference (such as fit, fabric feel/thickness, or simply not liking it).

In the event of a fault - We will do this:

• Ask for clear photos so we can assess the issue quickly
• Replace the item on a like-for-like basis (ie same size, design, colour etc), we will not swap for a different item, colour or size.
• Or, refund if a replacement is not possible with a reasonable timeframe
• Cover return costs where a return is required due to a confirmed fault

This type of problem we will solve very quickly once we are sent the images needed.

Part 2: "Change Of Mind" Requests - Our Policy

Our zero-ambiguity change-of-mind policy:

• We’re not Amazon - We do not operate a “buy and try, keep or return” model like they do.

Why is this important?

• The items in your order do not exist until you place the order.
• Your order is not ready-printed in a warehouse awaiting purchase.
• We custom print each item after checkout according to your instructions: the exact design, garment type, size, and colour combination that you request.
  
• Each made-to-order item is especially made for you and you only. Once it's printed, it's yours to keep.

Because of this:

• We do not accept returns or offer refunds for change of mind reasons.
• UK distance-sale cancellation rights (known as the 14-day “cooling off” period) do not apply to made-to-order or personalised goods. Since every item is printed to order after checkout, we do not offer change-of-mind returns.

Examples of change-of-mind requests we do not accept:

• Size or fit (too big, too small, or not the cut you expected)
• Fabric feel or thickness
• Colour preference ("the shirt / print colour looks slightly different to the image on my phone")
• The presence of small pieces of thread trimmings or fabric off cuts
• Slight colour variation in the printed design compared with a previous purchase
• A preference for a different print method (for example, not receiving the heavy, plastic-based inks we used in previous years)
• Expecting a garment to be an exact match to an item ordered from us years before (our product range has evolved over time)
• “It's not what I expected” or “I've decided to not keep this order”
• Ordering the wrong size / colour option by mistake
• Delivery delays, unless your order has not arrived within 30 days of the order date (or a later agreed delivery date)

Please check before ordering:

• Read the product description and garment details
• Use the size guide and measure a similar item you already own
• Use our Shirt Comparison Page to choose the right garment type
• Double check your order details before you submit payment. Is it the right size? Is it the right colour you want? Check first! 
  

Once the order is sent to our external print partner for production, we cannot make any changes - the order cannot be changed, swapped, or cancelled.

If you need the option to return items after delivery, we understand. Because we operate a made-to-order model, we don’t offer change-of-mind returns. If that flexibility is essential for you, this store may not be the right fit, and you may be better ordering from a retailer with a traditional returns model.

Policy update

• This Returns and Refunds Policy applies to all orders placed from 15.01.26.
• The previous policy (for orders placed before 15.01.26) is available here: [link]
• This policy was updated to clarify your statutory rights where an item is faulty, damaged, or significantly not as described (meaning materially different from the product description or what you ordered, not a matter of preference).